Terms and conditions
Introduction
The Ramzeis Store is an online retail store where you can buy any of the products that are
listed on the website. By just accessing and using the website you immediately acknowledge
that you have read, understood and accepted the Privacy Policy, the Cookies Policy and the
Terms and Conditions. When using terms such as “We”, “Us”, “Our website” we are referring
to the Ramzeis Store LLC, the company behind the Ramzeis Store and its online retail
website. When using terms such as “You”, “Your” we are referring to you, the user.
This document includes both the general terms of use of the website and the conditions of
sale of the products
Glossary
• Account: A set of personal information and credentials that allows you to perform
operations that a user without an account is not allowed to do.
• Address: A set of information such as the country, the city, the zip code, the recipient
details, and more. An address is used by our delivery men in order to deliver all of the
products you have purchased.
• Payment method: A set of information that is useful when you want to pay, could be
card information, bank account details, etc.
• Order: Once you pay for all of the products that are on your cart an order will be
created. The order is proof that you have purchased something from our store. It
contains information such as updates on the delivery, the date on which you have
ordered everything, information related to the purchased products, etc.
• Refund: A refund is proof that you have requested that you want your money back
since you are not satisfied with any of the products you have received.
General compliances and conditions
By using our website you are immediately acknowledging, complying and accepting the
following:
• Everything that is related to payments (creating and linking a payment method,
deleting a payment method, processing a payment, etc.) is managed by Stripe, Inc.,
an Irish American multinational financial services and software as a service company
from which we use its payment processing services. Any complaint, petition or inquiry
related to payments must be made with them and not with us. We are responsible for
delivering the products you have purchased, once we have received the confirmation
from Stripe that your payment was successful. If your payment was not successful
but still the money was taken from the payment method you used, then that’s a
problem between you (The User) and Stripe, Ramzeis Store LLC has nothing to do with
issues like the one that was previously described.
Offered services and their conditions
• Create an account: You can create an account either with email and password or
using Google. Having an account will allow you to perform some useful operations
that you won’t be able to do if you don’t have an account. Having an account requires
you to comply with the following rules:
o You won’t write inappropriate things: Either when writing a review,
requesting a refund or giving details on your delivery address, If we detect that
you are being inappropriate by encouraging bad actions, by offending
something or someone, or by just doing something that is wrong in any other
kind of way, then you will have your account immediately deleted, without any
warnings or consent. You will simply receive an email notifying you of the
reason why we took that decision.
o You won’t post inappropriate images: Either when adding images to a
review, or to a request refund, If we detect that one of the images is
inappropriate because it seems wrong in any kind of way, then you will have
your account immediately deleted, without any warnings or consent. You will
simply receive an email notifying you of the reason why we took that decision.
• Delete an account: You can delete your account to remove all your personal
information, linked addresses, and payment methods. However, please note that
deleting your account will not remove the orders you placed or the reviews you wrote.
By using our website, you agree that your orders and reviews will remain intact, even
on account deletion. If your account is deleted, any reviews you have written will no
longer appear under your name; instead, they will be attributed to a generic, random
name.
• Reset your password: You can reset your password at any time in order to enhance
account security. Keep in mind that. This option is not available if you have created
your account using Google.
• Create and link an address to your account: These addresses can be used as
delivery addresses on any checkout and its purpose is to save you time during
checkout. Creating addresses requires you to comply with the following rules:
o You can’t create more than 5 addresses: Obviously this is enforced both by
our website and our server, but if you manage to hack the system and do what
is forbidden, we will notify the authorities and start a legal process against
you. Then you will have your account immediately deleted, without any
warnings or consent. You will simply receive an email notifying you of the
reason why we took that decision.
• Update an address that is linked to your account: You will be able to modify any of
the fields of any of your addresses, except for the address id.
• Delete an address that is linked to your account: You will be able to delete any of
the addresses that you have previously linked to your account.
• Create and link a payment method to your account: These payment methods can
be used at checkout to save you time. Instead of manually entering your payment
information, you simply select the payment method you want to use, and you're good
to go.
• Delete a payment method that is linked to your account: You can delete any of the
payment methods previously linked to your account. Please note that when you
delete a payment method, we are not responsible for the actual deletion of the
information. All information related to your linked payment methods is stored and
managed by Stripe. Whether Stripe deletes that information is up to them, and we
cannot guarantee that it will be deleted immediately or at all. Our only responsibility is
to execute the "Detach Payment Method" operation using the Stripe API on our server.
According to Stripe's documentation, once this operation is executed, the payment
method can no longer be used for payments. For more details on what happens to
your data after the "Detach Payment Method" is called, please contact Stripe directly.
• Request a refund: Once you have received your product, or you have waited too
much to receive it, you can request a refund in order to get your money back.
Requesting refunds requires you to comply with the following rules:
o The fact of requesting a refund would not ensure by any means that you
are going to receive your money back: If you request a refund, you don’t have
the right to force us and insist on getting your money back, that’s on us, and we
will define if your case is favorable to receive a refund based on the proof you
have send along with the request. You just need to care about writing clearly
every detail and the reason why you want to return your product when
requesting the refund on our website.
o You will only be able to request a refund under the specified
circumstances:
▪ On delivered orders up to 5 calendar days old
▪ On orders waiting for delivery up to 60 calendar days old
o You have to wait until we contact you via email for the process to advance:
Once your refund request has been sent to us from our website, you have to
wait until we contact you via email to continue the process. If necessary, we
will ask further questions before giving you an answer regarding whether it is
possible to give you your money back or not.
o You have to return your product using your preferred carrier at your
expense: If you are requesting a refund because you have received the
product, and you are not satisfied with it you have to send us the product(s)
back using your preferred carrier at your expense. We will never cover any
charges associated with the return (that’s on you). We will wait up to 60 days
from the day you have notified us that your products have been returned until
we receive the product(s) back.
o You have to return your product to the specified address: The address you
need to use when returning products, it’s the following one
▪ Tv. 60 # 106 B 25
Interior 2, Apartamento 101, Conjunto residencial URAS
Bogotá, Colombia
If the products were sent to another address, then you won’t be able to receive
the refund by any means
• Mark order as delivered: You can mark any of your orders that are in a “waiting for
delivery” state as “delivered”. This is handy to unlock the button that lets you request a
refund if you have received your product and are not satisfied with it. Keep in mind that
every order that is “waiting for delivery” will be automatically marked as “delivered”
after 90 days of its creation.
• Add a product to your cart: You can add as many products as you want to your
shopping cart in order to buy them all on a single order and a single transaction.
• Remove a product from your cart: You can remove any products that you have
previously added to your cart.
• Edit details of a product from your cart: If you want to change aspects such as the
quantity, the size or the model of a product that is on your cart are free to do so.
• Access your account: You can login to your account and your session will remain
active for 30 days, after that time your session will expire, and you will be prompted to
login again. You are free to login on multiple devices and each device will have its own
session.
• Sign out from your account: You can sign out from your account on any of the
devices where you are logged in
• Purchase products: You can purchase as many products as you like per checkout.
You just need to add all of the products that you want to purchase to your cart, go to
the “Cart” page and once there click on the “Checkout” button. Purchasing products
requires you to comply with the following rules:
o Products available only for specific regions won’t be sent to addresses
that are outside their supported regions: Depending on the region you
select, only products available in that region will appear in your search results.
It is technically impossible to add to your cart and purchase a product that
cannot be delivered to the address you have chosen during checkout. We have
mechanisms to verify if the delivery address you have chosen during checkout
is within the supported regions for the product. However, if you somehow
bypass the system and attempt to purchase products that cannot be shipped
to that address, we will notify the authorities and initiate legal action against
you. Additionally, you will not receive the products and will not be eligible for a
refund. Then you will have your account immediately deleted, without any
warnings or consent. You will simply receive an email notifying you of the
reason why we took that decision.
o You can only purchase products that are in stock: Our system has
mechanisms to prevent you from buying products that are out of stock; those
products won’t simply be shown to you, and the checkout process will fail if
the product runs out of stock. However, if you somehow bypass the system
and attempt to purchase products that are out of stock, we will notify the
authorities and initiate legal action against you. Additionally, you will not
receive the products and will not be eligible for a refund. Then you will have
your account immediately deleted, without any warnings or consent. You will
simply receive an email notifying you of the reason why we took that decision.
o In the worst-case scenarios, products can take up to 60 calendar days to
be received: Until this time has elapsed you are not allowed to request a
refund
o We ship to more than 30 countries: Our system includes mechanisms to
prevent users from linking addresses in unsupported countries to their
accounts. Additionally, during checkout, we verify that the address you have
chosen is in a supported country. However, if you somehow bypass these
safeguards and place an order with an unsupported delivery address, we will
notify the authorities and initiate legal action against you. Additionally, you will
not receive the products and will not be eligible for a refund. Then you will have
your account immediately deleted, without any warnings or consent. You will
simply receive an email notifying you of the reason why we took that decision.
o We do not guarantee any delivery date on any order: We do estimate a
delivery date, but by any means we will ensure that the order is delivered
within that given range or at that specific time. Rarely orders can take more
than 60 days to be delivered.
o The delivery time depends on the country specified on your delivery
address: Below you will find time estimations on how much time does it take
to deliver your order depending on your country
Very quick
7 days or more
Brazil, Chile, Mexico,
United States, Czech
Republic, France,
Germany, Netherlands,
Norway, Poland,
Portugal, Romania,
Slovakia, Slovenia, Spain,
Switzerland, Ukraine,
United Kingdom, Japan,
South Korea, Malaysia,
Singapore, Thailand,
Australia, New Zealand
Quick
15 days or more
Canada, Colombia,
Austria, Belgium,
Bulgaria, Croatia,
Denmark, Finland,
Greece, Hungary, Italy,
Lithuania, Luxembourg,
Sweden,
United Arab Emirates,
Vietnam
Contacting us
If you have any questions, concerns, or complaints regarding this Policy, the information we
hold about you, or if you wish to exercise your rights, we encourage you to contact us using
the details below:
dankramirez@outlook.com
We will attempt to resolve complaints and disputes and make every reasonable effort to
honor your wish to exercise your rights as quickly as possible and, in any event, within the
timescales provided by applicable data protection laws.
This document was last updated on September 20, 2024
Removed multiple countries, where we do not ship anymore and added “Mark order as
delivered” as one of the offered services.
